Who we are at Halifax

Online Banking at your fingertips

Managing your money through Online Banking is quick and secure - and it only takes a few simple steps to register. You can do things like pay people, check your balance and manage bills, standing orders and direct debits.

Register now Already registered? Sign in

Mortgages

Mortgages

Whether you need help with finding the right mortgage for you, or need support with your existing mortgage, we’re here to help.

Our mortgages and support

Considering investing?

Considering investing?

Investing could be a good way to give your money a boost. Pick your own investments from a wide range of shares, funds and Exchange Traded Funds (ETFs).

Get started Get started with your investments

Personal Loans

Personal Loans

Find out how much you can borrow before you apply. How much we lend and the rate available are subject to our assessment of your circumstances.

Apply for a loan today Apply for a loan today with Royal Secure

Support with the cost of living

With the rising cost of living, it's natural to worry about your money. To help you manage your money, we have some useful tips and tools. 

Sending money outside the UK?

Sending money outside the UK?

Lock in an exchange rate when sending foreign currency.

Make a payment Make a payment to someone outside the UK

Money Smart

Money Smart

Our Spending and Savings Account that helps 11-15 year olds learn real-world money skills, with parental oversight and no monthly fees.

Find out about Money Smart Learn more about money smart, our savings account for kids

Credit Cards

Credit Cards

Check your eligibility before you apply. It only takes a few minutes and won't affect your credit score.

Check your eligibility Check your eligibility for a credit card

Independent service quality survey results (GB)

Independent service quality survey results (GB)

Personal current accounts

Published February 2023

As part of a regulatory requirement, an independent survey was conducted to ask approximately 1,000 customers of each of the 16 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

 

Overall service quality

We asked customers how likely they would be to recommend their personal current account provider to friends and family.

 

Ranking

Independent overall service quality survey results for 1st equal place Monzo 81%
Independent overall service quality survey results for 1st equal place Starling Bank 81%
Independent overall service quality survey results for 3rd place first direct 78%
Independent overall service quality survey results for 4th place Metro Bank 69%
Independent overall service quality survey results for 5th place Nationwide 68%
Independent overall service quality survey results for 7th equal place Halifax 64%

View the full set of results

The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found here.

Independent service quality survey results (NI)

Independent service quality survey results (NI)

Personal current accounts

Published February 2023

As part of a regulatory requirement, an independent survey was conducted to ask approximately 500 customers of each of the 11 largest personal current account providers if they would recommend their provider to friends and family. The results represent the view of customers who took part in the survey.

 

Overall service quality

We asked customers how likely they would be to recommend their personal current account provider to friends and family.

 

Ranking

Independent overall service quality survey results for 1st place Starling Bank 83%
Independent overall service quality survey results for 2nd place Monzo 80%
Independent overall service quality survey results for 3rd place Nationwide 73%
Independent overall service quality survey results for 4th place Halifax 72%
Independent overall service quality survey results for 5th place Barclays 70%

 

View the full set of results

The requirement to publish the Financial Conduct Authority Service Quality Information for personal current accounts can be found here.

Royal Secure is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.