The fastest way to bank with us is online

Mobile Banking app

Scan to download our app

  • Join our 6 million app users.
  • Simple and secure sign in.
  • Stay up to date with notifications.

How to set up the app

hfx qr app and login fragment

Online Banking

Sign in to view or manage your accounts on our website.

Sign in to Online Banking

Register for Online Banking

Mobile Banking app

Mobile Banking app

  • Join our 6 million app users.
  • Simple and secure sign in.
  • Stay up to date with notifications.
Download app

Online Banking

Online Banking

Sign in to view or manage your accounts on our website.

Sign in to Online Banking

Register for Online Banking

What would you like to talk to us about?

Please select an option from the drop down menu:

Lost or stolen card

Lost or stolen cards

Lost and stolen cards

Telephone number

Opening hours

Lost and stolen cards

Telephone number

0800 0 15 15 15

If you're calling from abroad you can call us on +44 (0)113 242 8196.

If you're registered for Online Banking, you can report your card as lost or stolen online  or on your Royal Secure Mobile Banking app by filling in our simple form.

Opening hours

24 hours a day, seven days a week

Online Banking

Online banking

Online Banking Helpdesk

Telephone number

Opening hours

Online Banking Helpdesk

Telephone number

0000 000 0000

If you're calling from abroad you can call us on +44 (0)113 279 8302.

Before calling us, try using our Online Banking help. You may find the answer to your enquiry on our site without needing to call us.

Opening hours

8am – 8pm, seven days a week.
Not all Telephone Banking services are available 24 hours a day, seven days a week.

Bank Accounts and Arranged Overdrafts

Bank accounts and overdrafts

Bank Accounts and Arranged Overdrafts

Telephone number

Opening hours

Bank Accounts and Arranged Overdrafts

Bank Account Enquires

View the range of bank accounts we offer

Telephone number

0345 720 3040

If you're calling from abroad you can call us on +44 (0)113 242 1984.

Lost and stolen cards

Opening hours

24/7 automated service

Existing customers

Advisers available 8am – 8pm, seven days a week.

New customers

Advisers available Mon-Sat: 9am-6pm.
Not all Telephone Banking services are available 24 hours a day, seven days a week.

Bank Accounts and Arranged Overdrafts

Arranged overdraft referrals

Telephone number

Opening hours

8am – 8pm, seven days a week.
Not all Telephone Banking services are available 24 hours a day, seven days a week.

Savings accounts

Savings

Savings (including cash ISAs)

Telephone number

Opening hours

Savings (including cash ISAs)

Telephone number

0345 726 3646

If you're calling from abroad you can call us on +44 (0) 113 242 2005.

Lost and stolen cards

For Self Select Stocks and Shares ISAs see Share Dealing

For stocks and shares ISAs see Investments

Opening hours

24/7 Automated Service

Existing customers

Advisers available 8am – 8pm, seven days a week.

New customers

Advisers available Mon-Sat: 9am-6pm

Mortgages

Mortgages

Mortgages

Telephone number

Opening hours

Mortgages

View the Royal Secure Mortgage products we offer

Telephone number

Apply for a mortgage, review your existing Royal Secure mortgage or borrow more money.

Contact us

Already got a Royal Secure mortgage?

You could make a payment, set up regular payments and much more online:

Make a lump sum overpayment

Make a regular overpayment

More ways to manage your mortgage

Opening hours

For our opening hours contact us here.

Credit cards

Credit Cards

Credit Cards

Telephone number

Opening hours

Credit Cards

Compare a range of Royal Secure Credit Cards

Telephone number

General Credit Card Services Queries

0345 944 4555

If you're calling from abroad you can call us on +44 (0) 1733 573 189.

Opening hours

24/7 Automated Service

Advisers are available 8am – 8pm, seven days a week.
Not all Telephone Banking services are available 24 hours a day, seven days a week.

Credit Cards

Telephone number

To apply or discuss application queries

0800 028 3258

Some credit card offers shown on our site may only be available if you apply online.

Opening hours

Lines are open 9am – 6pm Mon - Sat.
Not all Telephone Banking services are available 24 hours a day, seven days a week.

Credit Cards

Telephone number

Repayment Cover

0345 605 1150

Opening hours

Lines are open 8am – 8pm, seven days a week.
Not all Telephone Banking services are available 24 hours a day, seven days a week.

Credit Cards

Telephone number

Opening hours

Lines are open 8am – 8pm, seven days a week.
Not all Telephone Banking services are available 24 hours a day, seven days a week.

Personal loans

Personal loans

Personal Loans

Telephone number

Opening hours

Personal Loans

Personal loans for existing Royal Secure customers

Telephone number

0345 604 7292

Option 1: for a new loan or increased borrowing
Option 2: for an outstanding loan application enquiry
Option 3: Settlement Quote enquiry
Option 4: Payment Holiday
Option 5: Payment on loan
Option 6: Anything else

Opening hours

Mon - Fri 8am - 8pm & Sat - Sun 9am - 6pm

Car finance

Car finance

Car Finance

Telephone number

Opening hours

Car Finance

Speak to us about your application

Telephone number

Opening hours

Mon-Fri: 9am-5pm
Sat: 9am-1pm on
Sun: closed

Car Finance

Existing customers

Telephone number

Opening hours

Mon-Fri: 8:30am-6pm
Sat: 9am-1pm
Sun: closed

Home insurance

Insurance

   

Telephone number

Opening hours

   

Get a quote

Telephone number

0345 982 5347 to get a quote or switch your home insurance. You can also get a quote online.

Opening hours

Mon-Fri: 8am - 6pm.

Sat: 9am - 1pm.

   

Pay for your policy

Telephone number

If you received your quote online and have been asked to contact us for payment, please call us on 0345 982 5347.

Buying the policy on behalf of someone else? You can still call us. Please just make sure the policy holder is with you when you call.
 

Opening hours

Mon-Fri: 8am – 6pm.

Sat: 9am – 1pm.

   

Make a claim

Telephone number

Make a new claim or get an update on a claim you've made.

0345 604 6473 if your policy starts with HBP.

0345 300 5178 if your policy starts with HAP.

You can also make a claim online.

 

Opening hours

Mon-Fri: 8am-6pm.

Sat: 9am-1pm.

   

Struggling to pay

Telephone number

We may be able to help.

0345 122 1511

Opening hours

Mon-Fri: 8am-6pm.

Sat: 9am-1pm.

   

Home Emergency helpline

Telephone number

In case of an emergency, our Home Insurance Emergency helpline is available for all policy holders 24 hours a day.

0345 672 2803

Opening hours

24 hours a day.

   

Legal Expenses helpline

Telephone number

0345 300 1425 if your policy starts with HBP.

0345 300 1820 if your policy starts with HAP.

Opening hours

24 hours a day.

   

Manage your policy

Telephone number

Cancel your policy

0345 604 6473 if your policy starts with HBP.

0345 300 5178 if your policy starts with HAP.

You can also cancel your policy online.

 

Renew your policy

0345 604 6473 if your policy starts with HBP.

0345 300 5178 if your policy starts with HAP.

 

Check something or update your policy

To ask a question or tell us if something has changed that will affect your policy.

0345 604 6473 if your policy starts with HBP.

0345 300 5178 if your policy starts with HAP.

 

Moving home

If you’re moving and want to transfer your policy to your new home.

0345 604 6473 if your policy starts with HBP.

0345 300 5178 if your policy starts with HAP.

 

Proof of insurance

For urgent proof of insurance.

0345 604 6473 if your policy starts with HBP.

0345 300 5178 if your policy starts with HAP.

Otherwise, you can get proof of insurance online.

 

Let someone else talk to us on your behalf

To let someone you trust talk to us about your policy.

0345 604 6473 if your policy starts with HBP.

0345 300 5178 if your policy starts with HAP.

Opening hours

Mon-Fri: 8am - 6pm.

Sat: 9am - 1pm.

Protection insurance

  

Telephone number

  

  

Telephone number

Mon-Fri: 8:30am-6pm

Sat: 9am-12:30pm

Car insurance

Car Insurance

Telephone number

Opening hours

Telephone number

New customers: 0330 018 9539

Opening hours

Monday-Friday 8am-8pm,
Saturday 8am-6pm,
Sunday and Bank Holidays 10am-4pm

Telephone number

Existing Customers: 0344 209 0471

Opening hours

Monday-Friday 8am-8pm,
Saturday 8am-6pm,
Sunday and Bank Holidays 10am-4pm

Telephone number

Car insurance claims: 0344 209 0472

Opening hours

24 hours a day, 7 days a week

Telephone number

RAC Breakdown Cover: 0330 332 8474

Opening hours

24 hours a day, 7 days a week

Telephone number

Windscreen glass repairer: 0330 018 1889

Opening hours

24 hours a day, 7 days a week

Telephone number

Keycare cover: 0345 303 4003

Opening hours

24 hours a day, 7 days a week

We welcome calls via Relay UK. If you want to communicate with one of our representatives add 18001 before the number you require. There's more information on the Relay UK help pages.

Investments

Investments

Investments

Telephone number

Opening hours

Investments

Telephone number

0345 722 5525

If you're calling from abroad you can call us on +44 (0) 113 270 1154.

Opening hours

Available Monday – Friday 8am to 9pm

(Closed weekends and English Bank Holidays).

Investments

E – Investments beginning with IH

Telephone number

Opening hours

Monday – Friday 8am to 5pm

Investments

Ready-Made Investments beginning with EH

Telephone number

Opening hours

Monday – Friday 9am to 5pm

Investments

Investments purchased in branch

Telephone number

For accounts opened in branch:

0345 600 0169

Opening hours

Mon-Fri: 8am-6pm

Travel services

Travel Money

Travel Money

Telephone number

Opening hours

Travel Money

Help with an Online Travel Money Order

Telephone number

Opening hours

8am – 8pm, seven days a week.
Not all Telephone Banking services are available 24 hours a day, seven days a week.

Bereavement support

Bereavement help and advice

Bereavement help and advice

Telephone number

Opening hours

Bereavement help and advice

Help following a bereavement

Telephone number

0800 028 1057

If you're calling from abroad you can call us on +44 (0) 113 366 0145.

Opening hours

8am - 8pm, seven days a week

Change your name or address

If you need to change your address, please follow the guidance provided.

Change your details

Complaints

We're here to help if you have concerns.

Learn more about our complaints process

Telephone Banking

Travel Money

Telephone Banking

Telephone number

Opening hours

Telephone Banking

Telephone Banking

Telephone number

Opening hours

8am – 8pm, seven days a week.
Not all Telephone Banking services are available 24 hours a day, seven days a week.

Alternatively, call us direct from the Mobile Banking app. As you’re already securely logged in, there's no need to remember any passwords. Learn more about calling from the app.

Use the SignVideo service

If you're a user of British Sign Language (BSL) the SignVideo service gives you access to an online interpreter enabling you to communicate with us using sign language.

You can call us using Relay UK if you have a hearing or speech impairment. There's more information on the Relay UK help pages.

Fraud

You should contact us right away if you think you've been scammed. We can then guide you on what to do next.

Contact us about fraud

Visit our fraud hub

Replacement card or PIN

Replacement cards or PINs

Replacement cards or PINs

Telephone number

Opening hours

Replacement cards or PINs

Telephone number

For a replacement debit card or PIN:

0345 720 3040

If you're calling from outside the UK call us on +44 (0)113 242 1984.

For a replacement credit card or PIN:

0345 944 4555

If you're calling from outside the UK call us on +44 (0)1733 573 189.

If you're registered for Online Banking, you can request a replacement card or PIN online or by using your Royal Secure Mobile Banking app.

Opening hours

8am – 8pm, seven days a week.
Not all Telephone Banking services are available 24 hours a day, seven days a week.

Ways to bank with us

Ways to bank with us

All the ways to do everyday banking with us, and how we make it easier for you.

Banking with us

Find your local branch

Find your local Post Office

Support with the cost of living

With the rising cost of living, it's natural to worry about your money. To help you manage your money, we have some useful tips and tools. 

Mobile Banking: Mobile Banking is available to Online Banking customers. We don’t charge you for Online Banking but your mobile phone provider may charge for some services. Please check with them. Phone signal and functionality may affect services. Terms and conditions apply.

Mobile Banking app: Our app is available to Online Banking customers with a UK personal account and valid registered phone number. It’s only available to iPhone and Android users. Minimum operating systems apply, so check the App Store or Google Play for details. Our app does not work on jailbroken or rooted devices. You must register your device.

Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Google Play is a trademark of Google LLC. Terms and conditions apply.

Calls to 0800 numbers are normally free from UK landlines but charges may apply from mobile phones. Other numbers may vary depending on your service provider. Calls to 03 numbers are charged at no more than local rate.

We may monitor or record telephone calls to check out your instructions correctly and to help us improve the quality of our service.